Ace Hardware
FreeNeighborhood StoreYour helpful neighborhood hardware store with expert advice and quality home essentials
About Ace Hardware
Ace Hardware has earned its reputation as "The Helpful Place" through 100 years of outstanding customer service and expert product knowledge. As the world's largest hardware cooperative with over 5,700 independently owned stores in 70+ countries, Ace combines the convenience of a neighborhood store with the product breadth of a major retailer — and backs it all with genuinely helpful staff who know their products inside and out.
The cooperative model sets Ace apart from corporate chain retailers: each store is locally owned and operated, meaning staff are invested members of the community who bring passion and real expertise to every customer interaction. Ace's product range spans every home maintenance and repair need — from a single screw to complete appliance packages — while the Ace Rewards loyalty program provides a straightforward path to savings for frequent shoppers.
Pros
- Locally owned stores with genuinely helpful expert staff
- 5,700+ neighborhood locations for easy access
- Extensive range from small fasteners to major appliances
- Ace Rewards loyalty program with cash-back points
- Same-day in-store pick-up for online orders
- Free key duplication and paint mixing services
Cons
- Prices can be slightly higher than big-box competitors
- Inventory varies significantly between store locations
- Limited large-scale contractor supply vs dedicated trade suppliers
- Online experience less sophisticated than major e-commerce players
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User Reviews
My neighborhood Ace is genuinely staffed by people who know their products. I brought in a broken faucet and the plumbing specialist diagnosed the issue, found the exact replacement part, and walked me through the repair in 15 minutes. That kind of help is why I drive past the big-box store to come here.
Ace Hardware is my local lifeline for home maintenance. The key duplication service is fast and accurate, the paint matching is exceptional, and I love that I can find unusual specialty fasteners and parts that big-box stores never stock. The Ace Rewards program also adds up quickly.
There's a certain satisfaction in supporting a locally owned Ace store. They stock things the big boxes don't and the staff genuinely care. Prices are sometimes slightly higher, but when I factor in the advice and time saved, it absolutely balances out. The in-store workshops have taught me skills I use regularly.
About These Reviews
Reviews aggregated from verified customers across multiple platforms. Individual results vary and are not representative of all users.
Quick Info
Company
Ace Hardware Corporation
Category
Hardware & Home Repair
Rating
4.7/5.0 (134,000 reviews)
Customers
100M+ Annual Customers
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